New World Hospitality
Hospitality operations, automation & AI

We optimise hospitality operators to empower your business

We work with restaurants, cafés, bars, pubs, clubs, venues, catering groups, hotels, and multi-site operators to remove operational drag, stabilise execution, and scale using people + systems + automation.

Embedded support roles that remove daily admin from owners and managers.

Workflow automation that standardises execution across shifts and sites.

AI-enabled reporting and forecasting for clearer decisions without extra work.

Support
Dedicated back-office roles
Systems
Process, CRM, SOP governance
Automation
AI + workflow tooling
Bookings
Operations
Reporting

Enquire

A quick brief and we’ll map the right operating model for your venue or group.

We respect your privacy. Your details are secure.

Three outcomes we deliver

Built for shift-based businesses where consistency and speed matter.

Time

Less admin, more floor time

We take ownership of booking enquiries, inbox management, supplier follow-ups, reporting, and coordination.

  • Bookings & enquiry handling
  • Supplier coordination
  • Reporting & data hygiene
  • Docs, compliance admin
Consistency

Standardised execution

Repeatable workflows so outcomes don’t depend on who’s on shift.

  • SOP workflows & checklists
  • Task routing and escalation
  • Shift handover governance
  • Audit trails and accountability
Visibility

Reporting without extra work

Dashboards and AI reporting that surface performance, labour pressure, and operational risk early.

  • Weekly operations dashboards
  • Labour & roster analytics
  • Stock/wastage tracking
  • Forecasting support

What we do

A blended model: embedded roles + workflow automation + AI implementation.

Automation

Reduce admin across shifts

Automate booking confirmations, reminders, function enquiry routing, and follow-ups with SOP-backed workflows.
Outcome: Fewer missed enquiries, faster response times, higher conversion.
Support

Coordinator + reporting support

A dedicated role handles supplier follow-ups, stock coordination, weekly reporting packs, and issue escalation.
Outcome: Managers get time back, owner stress drops, consistency increases.
Systems

Customer comms & CRM support

Centralise customer communications and event pipelines so leads don’t fall through the cracks.
Outcome: Better customer experience, repeat bookings, higher lifetime value.
Support

Reduce admin across shifts

Automate booking confirmations, reminders, function enquiry routing, and follow-ups with SOP-backed workflows.
Outcome: Fewer missed enquiries, faster response times, higher conversion.
Automation

Coordinator + reporting support

A dedicated role handles supplier follow-ups, stock coordination, weekly reporting packs, and issue escalation.
Outcome: Managers get time back, owner stress drops, consistency increases.
AI

Customer comms & CRM support

Centralise customer communications and event pipelines so leads don’t fall through the cracks.
Outcome: Better customer experience, repeat bookings, higher lifetime value.

Australia’s first hospitality-focused AEO

Answer Engine Optimisation so your venue is understood and recommended by AI assistants and next-gen search.

What AEO does

AI-ready information

  • We structure your offering and operations so AI can interpret it accurately (menus, events, locations, booking rules).
Why it matters

Discovery beyond Google

  • Optimise for AI assistants, voice queries, and “best near me” answers where people now search.
Example

Example: events + group bookings discovery

We package your venue’s event types, minimum spends, capacity, time windows, dietary options, and booking rules into AI-readable structure. Then we connect it across website sections, FAQ, and listings so assistants can answer questions like “best venue for 40 people near me” with confidence.

Governance Framework for Hospitality Operations

Clear systems with automation and AI that ensure follow-through, consistency, and measurable performance.

Clear Workflows
Intake, automated task management, compliance tracking, and escalation so teams run on predictable playbooks.
Execution Ownership
Support + automation owns the day-to-day so partner time is protected and guest experience stays consistent.
Measurable Outcomes
Dashboards, reporting, and KPI tracking so partners see efficiency gains in real-time.
CASE STUDY

Reduce admin across shifts

Automate booking confirmations, reminders, function enquiry routing, and follow-ups with SOP-backed workflows.

Outcome: Fewer missed enquiries, faster response times, higher conversion.

How we structure partnerships with hospitality businesses

Discovery, assessment, implementation, and continuous support — built for businesss that want operations that are owned and improved.

1
Discovery Call
We map operational constraints, back-office load, and where partners are being pulled into admin.
2
Financial & Operational Review
We map workflows, identify automation, and forecast impact of embedded staffing and AI integration.
3
Tailored Recommendation
Clear plan: roles to embed, workflows to automate, AI roadmap, timeline, cost, expected outcomes.
4
Engagement & Continuous Improvement
Dedicated support, training, quarterly reviews, and ongoing optimisation using performance data.

Servicable roles

Select what you need — admin, sales, marketing, operations, and AI capability.

Filter by role type:

Bookings & Enquiries Coordinator
admin ops
Inbox & Customer Communications Support
admin ops
Supplier & Inventory Coordinator
ops
SOP / Checklist Administrator
ops
Accounts Payable / Invoice Processing
finance admin
Reconciliation & Reporting Support
finance admin
Functions & Events Pipeline Coordinator
sales marketing
Reviews & Reputation Support
marketing
Social Content Coordinator
marketing
Partnership Outreach Coordinator
sales
AI Reporting & Forecasting Analyst
ai ops
AI Inbox Triage & Summary Assistant (governed)
ai admin
Automation Specialist (SOP → workflow)
ai ops
AEO Implementation Support (Answer Engine Optimisation)
ai marketing
Ready to build your support team?
Start with one or multiple dedicated roles aligned to your business's needs.
Enquire now

Fast clarity, controlled implementation, then ongoing improvement.

If you want operations that are owned, maintained, and improved — start here.

Start with a discovery conversation where we map your workflows, identify automation gaps, and outline a clear implementation path aligned to your growth.

Let's talk
Where we operate

Sydney HQ with distributed teams across Australia.

Who we serve

Hospitality businesss, tax advisors, and professional services seeking scalable operations without permanent headcount.

Our track record

Embedded operations, long-term partnerships, and repeatable systems execution.

Discovery Phase

Map workflows, identify gaps, define scope.

Implementation

Embed roles, build automation, integrate systems.

Ongoing Support

Weekly check-ins, quarterly reviews, continuous optimisation.

Get in touch

We'll be in touch within 24 hours with next steps.